Terms of service
OVERVIEW
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Welcome to PoolSolara.
The terms “we,” “us,” and “our” refer to KO-L-OR, operating through PoolSolara.com.
KO-L-OR operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated online shopping experience.
Our website is PoolSolara.com.
PoolSolara.com is powered by Shopify, which enables us to provide our online store, checkout, payment processing, order management, and ecommerce services.
These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you access, browse, use, or purchase from PoolSolara.com.
Please read these Terms carefully. They include important information about your legal rights and responsibilities, including order terms, payment terms, shipping terms, warranty disclaimers, limitations of liability, prohibited uses, and dispute rules.
By visiting, interacting with, or using PoolSolara.com, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree to these Terms of Service or our Privacy Policy, you should not access, use, or purchase from PoolSolara.com.
Business name: KO-L-OR
Website: PoolSolara.com
Business address: 13 Impasse des émeraudes, Bellevigny, 85170, France
Customer support email: support@PoolSolara.com
Customer support phone: +1 225-926-5627
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SECTION 1 — ACCESS AND ACCOUNT
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By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents to use PoolSolara.com on devices you own, purchase, or manage.
To use our services, including browsing our online store or purchasing products, you may be asked to provide certain information, including your email address, billing address, shipping address, payment information, phone number, and order details.
You represent and warrant that all information you provide to us is accurate, current, complete, and legally provided.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account.
You may not transfer, sell, assign, license, or share your account with another person.
If you believe your account has been accessed without authorization, contact us immediately at support@PoolSolara.com.
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SECTION 2 — OUR PRODUCTS
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We make reasonable efforts to provide accurate product descriptions, images, sizes, colors, features, materials, specifications, pricing, and availability on PoolSolara.com.
However, product appearance may vary slightly from how it appears on your screen due to device settings, screen brightness, lighting, photography, production batches, packaging updates, or manufacturer changes.
We do not guarantee that the exact appearance, color, packaging, or presentation of a product will be identical to the images shown online.
All product descriptions, prices, and availability are subject to change at any time without notice.
We reserve the right to discontinue any product, limit product quantities, refuse orders, or restrict sales by customer, geographic region, or jurisdiction where necessary.
Before placing an order, you are responsible for reviewing the product title, description, size, color, quantity, price, shipping information, return policy, and total checkout amount.
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SECTION 3 — ORDERS
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When you place an order on PoolSolara.com, you are making an offer to purchase the selected product.
Your order is not accepted until payment has been authorized and we send you an order confirmation email.
KO-L-OR reserves the right to accept, decline, cancel, or limit any order at our discretion, including where:
The product is unavailable
Payment is declined
Payment appears unauthorized or fraudulent
The shipping address is incomplete, invalid, or not serviceable
There is a pricing, stock, product, or technical error
The order appears unusually high-risk
The order violates applicable law or payment processor rules
Please review your order carefully before submitting it. We may be unable to cancel or change an order once it has been accepted, processed, packed, or shipped.
If we do not accept, change, or cancel an order, we will try to notify you using the email address, billing address, shipping address, or phone number provided at checkout.
Your purchases are subject to our Return and Refund Policy.
You confirm that your purchases are for personal or household use and not for unauthorized commercial resale, unlawful export, or fraudulent activity.
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SECTION 4 — PRICES AND BILLING
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Prices, discounts, promotions, and offers are subject to change without notice.
The price charged for a product will be the price displayed at checkout when the order is placed and confirmed in your order confirmation email.
Unless clearly stated otherwise, posted prices may not include shipping costs, customs duties, import taxes, brokerage fees, local VAT/GST, or carrier collection fees.
For international orders, customs duties, import taxes, brokerage fees, local VAT/GST, or other local charges may apply. Unless checkout clearly states that these charges are included, they are the customer’s responsibility.
We may offer promotions, discounts, or limited-time offers. These promotions may have separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will apply only to that promotion.
You agree to provide current, complete, and accurate purchase, payment, billing, shipping, and account information for all purchases made through PoolSolara.com.
You agree to update your information promptly so we can complete your transactions and contact you when needed.
By placing an order, you represent and warrant that:
The payment information you provide is true, correct, and complete
You are authorized to use the selected payment method
Charges incurred by you will be honored by your payment provider
You will pay the total amount shown at checkout, including applicable shipping and taxes shown during checkout
We do not intentionally store full payment card numbers on our own systems.
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SECTION 5 — SHIPPING AND DELIVERY
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We ship internationally, including to the United States, Canada, the United Kingdom, the European Union, Australia, and selected other countries.
Shipping times displayed on PoolSolara.com are estimates only.
Delivery times are not guaranteed.
We are not responsible for delays caused by shipping carriers, customs processing, incorrect addresses, weather, holidays, high-volume periods, remote delivery locations, import inspections, or events outside our control.
Estimated delivery times begin after the order has been processed and shipped.
Typical estimated delivery times:
United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 6–12 business days
European Union: 5–12 business days
Australia: 7–15 business days
Rest of world: 8–20 business days
Customers are responsible for providing a complete and accurate shipping address.
If a package is delayed, lost, returned, refused, or undeliverable because of incorrect or incomplete customer information, the customer may be responsible for additional shipping costs.
For consumer customers, risk of loss generally passes to you when the product is delivered to you or to a person designated by you, subject to applicable mandatory consumer law.
For commercial or non-consumer purchases, risk may pass when the product is transferred to the carrier, where allowed by applicable law.
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SECTION 6 — INTELLECTUAL PROPERTY
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PoolSolara.com and its content are owned by KO-L-OR or used with authorization.
This includes, but is not limited to:
Trademarks
Brand names
Logos
Product names
Text
Images
Graphics
Product reviews
Videos
Audio
Website design
Page layouts
Product descriptions
Icons and visual elements
These materials are protected by French, European, United States, and international intellectual property laws where applicable.
These Terms allow you to use PoolSolara.com for personal, non-commercial use only.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, copy, scrape, sell, resell, or transmit any material from PoolSolara.com without our prior written consent.
Nothing in these Terms grants you any license or ownership rights in the intellectual property of KO-L-OR, PoolSolara, Shopify, or any third party.
Unauthorized use of PoolSolara.com or our content may violate intellectual property laws.
All rights not expressly granted are reserved by KO-L-OR.
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SECTION 7 — OPTIONAL TOOLS
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We may provide access to tools, features, apps, integrations, or services offered by third parties.
These tools may be provided as part of PoolSolara.com, but we may not monitor, control, or manage them.
You acknowledge and agree that optional third-party tools are provided “as is” and “as available” without warranties, representations, conditions, or endorsement of any kind.
Your use of optional third-party tools is entirely at your own risk and discretion.
You should review and understand the terms and policies of any third-party tool provider before using those tools.
We may also add new features, tools, services, or resources in the future. Any new features will also be subject to these Terms of Service.
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SECTION 8 — THIRD-PARTY LINKS
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PoolSolara.com may contain links, embedded tools, or materials from third-party websites, services, or platforms.
We are not responsible for examining, verifying, or evaluating the content, accuracy, security, legality, or privacy practices of third-party websites.
If you leave PoolSolara.com and access third-party websites or services, you do so at your own risk.
We are not liable for harm, damages, loss, or issues related to your access to third-party websites or your purchase or use of third-party products, services, resources, or content.
Please review third-party policies carefully before making transactions or sharing information with them.
Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
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SECTION 9 — RELATIONSHIP WITH SHOPIFY
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PoolSolara.com is powered by Shopify, which enables us to provide our online store and ecommerce services.
However, any sales and purchases made through PoolSolara.com are made directly between you and KO-L-OR.
By using PoolSolara.com, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and KO-L-OR, including any injury, damage, loss, return, refund, product issue, delivery issue, payment dispute, or claim resulting from products purchased through PoolSolara.com.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with KO-L-OR.
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SECTION 10 — PRIVACY POLICY
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All personal information we collect through PoolSolara.com is handled according to our Privacy Policy.
By using PoolSolara.com, you acknowledge that you have read and understood our Privacy Policy.
Because PoolSolara.com is hosted by Shopify, Shopify may collect and process personal information about your access to and use of our store in order to provide and improve the services used by our website.
Information you submit through PoolSolara.com may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you live.
Review our Privacy Policy for more details about how KO-L-OR, Shopify, and our service providers collect, use, disclose, and protect personal information.
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SECTION 11 — FEEDBACK, REVIEWS, AND USER CONTENT
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If you submit, upload, post, email, or otherwise provide ideas, suggestions, feedback, reviews, photos, videos, proposals, comments, or other content, you grant KO-L-OR a worldwide, royalty-free, sublicensable, transferable, perpetual license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from that content for any lawful purpose.
This may include using your feedback or reviews to operate, promote, improve, and market PoolSolara.com and our products.
You represent and warrant that:
You own or have the necessary rights to the content you submit
Your content is accurate and not misleading
You have disclosed any compensation or incentive connected to your content
Your content does not violate these Terms or any law
Your content does not violate any third-party rights
We are not required to keep your feedback confidential, pay compensation for it, or respond to it.
We may monitor, edit, or remove feedback, reviews, or user content that we determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, spam, abusive, or otherwise objectionable.
You agree that your feedback will not contain viruses, malware, false information, abusive content, unlawful material, or content that violates the rights of others.
You may not use a false email address, impersonate another person, or mislead us or third parties about the origin of any feedback.
You are solely responsible for the feedback and content you submit.
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SECTION 12 — ERRORS, INACCURACIES, AND OMISSIONS
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Occasionally, information on PoolSolara.com may contain typographical errors, inaccuracies, or omissions.
These may relate to:
Product descriptions
Pricing
Promotions
Offers
Shipping charges
Transit times
Product availability
Product images
Product specifications
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
We may update information, change prices, cancel orders, or refuse fulfillment if any information on PoolSolara.com is inaccurate, including after you have submitted an order.
If we cancel an order after payment has been captured, we will refund the amount paid using the original payment method.
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SECTION 13 — PROHIBITED USES
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You may access and use PoolSolara.com only for lawful purposes.
You may not use PoolSolara.com:
For any unlawful, fraudulent, malicious, or abusive purpose
To violate any international, national, regional, state, provincial, or local law
To infringe our intellectual property rights or the rights of others
To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person
To transmit false, inaccurate, or misleading information
To upload or transmit viruses, malware, or harmful code
To send spam, phishing, junk mail, chain letters, or unauthorized solicitations
To impersonate another person, company, or entity
To interfere with website security, checkout, payment processing, or store functionality
To collect or track personal information of others
To scrape, extract, copy, reproduce, duplicate, sell, resell, or exploit any part of PoolSolara.com
To bypass, avoid, or interfere with security measures, access controls, or anti-bot systems
We reserve the right to suspend, disable, restrict, or terminate access to PoolSolara.com if we determine that these Terms have been violated.
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SECTION 14 — AUTOMATED TOOLS, BOTS, AND AGENTS
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This section applies if you use, allow, enable, or cause any automated tool, bot, scraper, crawler, AI agent, or other software system to access, use, or interact with PoolSolara.com.
An “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of a person or entity, including tools that browse, scrape, purchase, submit forms, collect data, interact with checkout, or perform actions without direct human supervision.
No Agent may access, use, or interact with PoolSolara.com unless it identifies itself accurately and operates in compliance with these Terms.
Agents must not:
Hide or disguise that they are automated
Mimic human behavior to bypass security systems
Complete or bypass CAPTCHA systems
Avoid bot detection systems
Scrape or extract data without permission
Interfere with website performance or checkout
Attempt unauthorized purchases or account access
Ignore requests to stop accessing PoolSolara.com
We may limit, block, restrict, or prevent automated access at any time.
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SECTION 15 — TERMINATION
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We may terminate these Terms or your access to PoolSolara.com at any time, with or without notice, if we determine that you have violated these Terms, applicable law, payment processor rules, or any policy referenced in these Terms.
You remain responsible for all amounts due up to and including the date of termination.
The following sections will continue to apply after termination where relevant:
Intellectual Property
Feedback, Reviews, and User Content
Disclaimer of Warranties
Limitation of Liability
Indemnification
Severability
Waiver and Entire Agreement
Assignment
Governing Law
Privacy Policy
Any other provisions that by their nature should survive termination
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SECTION 16 — DISCLAIMER OF WARRANTIES
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Information provided on PoolSolara.com is made available for general information and shopping purposes.
We make reasonable efforts to keep information accurate and updated, but we do not guarantee that all website information will always be complete, accurate, current, secure, uninterrupted, or error-free.
Any reliance you place on information from PoolSolara.com is at your own risk.
Except as expressly stated by KO-L-OR, PoolSolara.com and all products offered through the website are provided “as is” and “as available” to the fullest extent permitted by law.
To the fullest extent permitted by law, we disclaim implied warranties and conditions, including warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.
We do not guarantee that your use of PoolSolara.com will be uninterrupted, timely, secure, or error-free.
Some jurisdictions do not allow the exclusion of certain warranties, so some parts of this section may not apply to you.
Nothing in this section limits mandatory legal rights that cannot be excluded under applicable consumer protection law.
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SECTION 17 — LIMITATION OF LIABILITY
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To the fullest extent permitted by law, KO-L-OR, PoolSolara, Shopify, and our respective partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages.
This includes damages for:
Lost profits
Lost revenue
Lost savings
Loss of data
Replacement costs
Business interruption
Loss of opportunity
Similar damages
This applies whether the claim is based in contract, tort, negligence, strict liability, or otherwise, and whether or not we were advised of the possibility of such damages.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including mandatory consumer protection rights.
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SECTION 18 — INDEMNIFICATION
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You agree to indemnify, defend, and hold harmless KO-L-OR, PoolSolara, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from losses, damages, liabilities, claims, and reasonable legal fees arising from:
Your breach of these Terms
Your violation of any law
Your violation of third-party rights
Your misuse of PoolSolara.com
Your unauthorized use of our products, services, or content
Your fraud, false information, or abusive activity
We may control the defense and settlement of any claim at your expense where legally permitted, but we will not settle any claim requiring non-monetary obligations from you without your consent, not to be unreasonably withheld.
You agree to cooperate in the defense of any indemnified claim, including by providing relevant documents and information.
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SECTION 19 — SEVERABILITY
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If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforceable to the fullest extent permitted by law.
The unenforceable portion will be deemed severed from these Terms.
The remaining provisions will remain valid and enforceable.
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SECTION 20 — WAIVER AND ENTIRE AGREEMENT
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Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted on PoolSolara.com, constitute the entire agreement between you and KO-L-OR regarding your use of PoolSolara.com.
These Terms supersede any prior or current agreements, communications, or proposals between you and us, whether oral or written, including prior versions of these Terms.
Any ambiguity in the interpretation of these Terms will not be interpreted against the drafting party.
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SECTION 21 — ASSIGNMENT
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You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent.
Any attempted assignment without consent will be void.
We may transfer, assign, or delegate these Terms and our rights or obligations without your consent or notice, where permitted by law.
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SECTION 22 — GOVERNING LAW
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These Terms of Service and any separate agreements through which we provide services to you are governed by French law.
This does not remove or reduce mandatory consumer protection rights that may apply in your country of residence.
If you are a consumer, you may also benefit from mandatory rights under the laws of your country or region.
Before starting a formal dispute, you agree to contact us first at support@PoolSolara.com so we can try to resolve the issue directly.
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SECTION 23 — HEADINGS
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The headings used in these Terms are included for convenience only.
They do not limit, modify, or otherwise affect the interpretation of these Terms.
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SECTION 24 — CHANGES TO TERMS OF SERVICE
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You can review the most current version of these Terms of Service on this page at any time.
We reserve the right to update, change, or replace any part of these Terms by posting updates on PoolSolara.com.
It is your responsibility to check this page periodically for changes.
Where required by law, we may notify you of material changes.
Your continued use of PoolSolara.com after changes are posted means you accept the updated Terms.
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SECTION 25 — CONTACT INFORMATION
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Questions about these Terms of Service should be sent to us at:
KO-L-OR
13 Impasse des émeraudes
Bellevigny, 85170
France
Website: PoolSolara.com
Email: support@PoolSolara.com
Phone: +1 225-926-5627
For legal, order, payment, privacy, return, refund, or customer service questions, contact support@PoolSolara.com.