Privacy policy
POOLSOLARA PRIVACY POLICY
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Last updated: 11 June 2026
KO-L-OR operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated online shopping experience.
Our store is available at PoolSolara.com.
This Privacy Policy explains how KO-L-OR, operating through PoolSolara.com, collects, uses, discloses, stores, and protects your personal information when you visit our website, use our services, place an order, contact us, subscribe to marketing, or otherwise interact with us.
PoolSolara.com is powered by Shopify, which enables us to provide our online store, checkout, payment, order management, and ecommerce services.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls only with respect to the collection, processing, use, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing PoolSolara.com, you acknowledge that you have read and understood how we collect, use, and disclose your information as described in this Privacy Policy.
Business name: KO-L-OR
Website: PoolSolara.com
Business address: 13 Impasse des émeraudes, Bellevigny, 85170, France
Customer support email: support@PoolSolara.com
Customer support phone: +1 225-926-5627
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1. PERSONAL INFORMATION WE COLLECT OR PROCESS
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When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or de-identified in a way that cannot reasonably identify you.
Depending on how you interact with PoolSolara.com, where you live, and what services you use, we may collect or process the following categories of personal information.
Contact details
This may include your name, billing address, shipping address, phone number, and email address.
Financial and payment information
This may include payment method details, transaction details, form of payment, payment confirmation, billing information, and other payment-related details.
Important: We do not intentionally store full payment card numbers on our own systems. Payments are processed through secure third-party payment providers, including Shopify Payments and other payment services available at checkout.
Account information
This may include your username, password, account preferences, saved addresses, settings, and security information if you create an account on PoolSolara.com.
Transaction information
This may include products you view, add to your cart, purchase, return, exchange, cancel, or save, as well as your order history and transaction history.
Communications with us
This includes information you provide when contacting customer support, sending an inquiry, requesting a return, requesting a refund, reporting an issue, or communicating with us by email, phone, or website form.
Device information
This may include information about your device, browser, network connection, IP address, operating system, device identifiers, and other technical information.
Usage information
This may include information about how you interact with PoolSolara.com, including pages viewed, products viewed, time spent on the website, items added to cart, checkout activity, referral source, and website navigation behavior.
Marketing and advertising information
This may include your marketing preferences, email subscription status, advertising interactions, cookie identifiers, and information used to measure or improve advertisements.
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2. SOURCES OF PERSONAL INFORMATION
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We may collect personal information from the following sources.
Directly from you
We collect information when you place an order, create an account, contact us, subscribe to marketing, submit a form, request support, request a return, or otherwise provide information to us.
Automatically through PoolSolara.com
We may collect information automatically when you visit or use our website through cookies, pixels, tags, analytics tools, device information, and similar technologies.
From Shopify and service providers
We may receive personal information from Shopify, payment processors, shipping providers, fraud-prevention providers, customer support tools, analytics providers, and other service providers that help us operate our store.
From partners or third parties
We may receive information from marketing partners, advertising platforms, analytics providers, fraud-prevention services, or other third parties where permitted by law.
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3. HOW WE USE YOUR PERSONAL INFORMATION
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We use your personal information for the purposes below.
3.1 To Provide, Operate, and Improve Our Services
We use your personal information to operate PoolSolara.com and provide our services to you.
This includes using your information to:
Process your order
Accept and confirm payment
Fulfill and ship your order
Send order confirmations
Send tracking updates
Process returns, refunds, exchanges, and cancellations
Manage customer accounts
Remember your preferences
Provide customer support
Improve our website and shopping experience
Enable product reviews where available
Customize your experience on PoolSolara.com
We may also use your information to recommend products, improve product pages, understand customer preferences, and make PoolSolara.com easier and safer to use.
3.2 Marketing and Advertising
We may use personal information for marketing and promotional purposes.
This may include sending marketing emails, promotional messages, product updates, special offers, abandoned cart reminders, or advertising content where permitted by law.
We may also use cookies, pixels, analytics tools, and advertising platforms to show you relevant advertisements on PoolSolara.com or on other websites and platforms.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us at support@PoolSolara.com.
Even if you unsubscribe from marketing, we may still send you non-promotional messages, such as order confirmations, shipping updates, refund updates, account notices, or customer support replies.
3.3 Security and Fraud Prevention
We use personal information to help protect PoolSolara.com, our customers, payment systems, and our business.
This includes using information to:
Detect possible fraud
Prevent unauthorized transactions
Verify payment or order details
Protect customer accounts
Secure checkout and payment processing
Investigate suspicious, unsafe, illegal, or malicious activity
Respond to chargebacks, disputes, and payment claims
If you create an account, you are responsible for keeping your login details secure. Do not share your password or account access with anyone.
3.4 Communicating With You
We use your personal information to communicate with you about orders, deliveries, customer service requests, returns, refunds, exchanges, product issues, complaints, privacy requests, and other store-related matters.
For faster support, contact us at support@PoolSolara.com and include your order number when relevant.
3.5 Legal and Compliance Reasons
We may use personal information to comply with applicable laws, tax rules, accounting obligations, consumer protection rules, payment processor requirements, fraud-prevention obligations, legal requests, court orders, government requests, and dispute-resolution processes.
We may also use information to enforce our Terms of Service, protect our rights, defend legal claims, investigate potential policy violations, and respond to actual or potential disputes.
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4. HOW WE DISCLOSE PERSONAL INFORMATION
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We may disclose personal information to third parties for legitimate business, operational, legal, payment, shipping, and compliance purposes.
This may include disclosure to the following categories of recipients.
Shopify
PoolSolara.com is powered by Shopify. Shopify helps provide ecommerce hosting, checkout, payments, order management, fraud-prevention tools, analytics, and other store services.
Payment processors and financial partners
We may share information with Shopify Payments, banks, card networks, payment processors, fraud-prevention services, and payment security providers to process payments, verify transactions, detect fraud, respond to chargebacks, and secure checkout.
Shipping and fulfillment providers
We may share your name, shipping address, phone number, email address, order details, and delivery information with shipping carriers, logistics providers, warehouses, fulfillment partners, and customs-related service providers to deliver your order.
Service providers
We may share information with providers that help with IT services, cloud storage, customer support, analytics, website performance, data security, email delivery, advertising, accounting, tax, legal, and business operations.
Marketing and advertising partners
We may share limited information with marketing and advertising partners to provide marketing services, measure advertising performance, show relevant ads, and improve our campaigns.
Depending on where you live, you may have the right to opt out of certain targeted advertising or data sharing activities.
When you direct us or consent
We may share information when you ask us to, authorize us to, or use features that require sharing information, such as social media tools, login integrations, shipping services, or third-party apps.
Affiliates and business transfers
We may share information within our corporate group where applicable. We may also disclose information in connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, or bankruptcy.
Legal and compliance disclosures
We may disclose information when required or permitted by law, including to respond to subpoenas, court orders, legal processes, government requests, law enforcement requests, payment disputes, fraud investigations, and to protect our rights, customers, website, or business.
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5. RELATIONSHIP WITH SHOPIFY
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PoolSolara.com is hosted and powered by Shopify.
Shopify collects and processes personal information about your access to and use of PoolSolara.com in order to provide and improve the ecommerce services used by our store.
Information you submit through PoolSolara.com may be transmitted to and shared with Shopify and with third parties that may be located in countries other than where you live.
Shopify may process personal information to provide checkout, payments, order management, fraud prevention, analytics, store hosting, and ecommerce functionality.
Shopify may also use certain enhanced features that incorporate data from your interactions with PoolSolara.com, other merchants, and Shopify services. In these circumstances, Shopify may be responsible for certain processing of your personal information, including responding to some privacy rights requests related to Shopify-controlled processing.
To learn more about Shopify’s privacy practices, you can visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
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6. THIRD-PARTY WEBSITES AND LINKS
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PoolSolara.com may include links to websites, apps, services, or platforms operated by third parties.
If you click a third-party link, you should review that third party’s privacy policy, security policy, and terms of service.
We are not responsible for the privacy, security, accuracy, content, or practices of third-party websites or services.
Information you share on public or semi-public platforms, including social media platforms, may be visible to other users and may be used by third parties according to their own policies.
The inclusion of a third-party link on PoolSolara.com does not automatically mean that we endorse that third party, its content, or its services.
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7. CHILDREN’S DATA
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PoolSolara.com is not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
We do not knowingly sell or share personal information of individuals under 16 years of age.
If you are a parent or guardian and believe that a child has provided personal information to us, contact us at support@PoolSolara.com so we can review and delete the information where appropriate.
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8. SECURITY AND RETENTION OF YOUR INFORMATION
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We use reasonable technical, administrative, and organizational measures to help protect personal information.
However, no security system is perfect or completely impenetrable. We cannot guarantee absolute security.
We recommend that customers do not send sensitive or confidential information through unsecured channels.
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Order fulfillment
Customer support
Returns and refunds
Fraud prevention
Payment disputes
Tax and accounting records
Legal compliance
Security
Business operations
Retention periods may vary depending on the type of information, applicable laws, payment processor requirements, and whether the information is needed to resolve disputes or enforce our policies.
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9. YOUR RIGHTS AND CHOICES
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Depending on where you live, you may have some or all of the rights below in relation to your personal information.
These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline a request as permitted by law.
Right to Access / Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right of Portability
You may have the right to receive a copy of your personal information and request that it be transferred to another party, where applicable.
Right to Object or Restrict Processing
If you live in the United Kingdom or European Economic Area, you may have the right to object to or restrict certain processing of your personal information.
Right to Withdraw Consent
Where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Withdrawing consent does not affect the lawfulness of processing based on consent before withdrawal.
Marketing Preferences
You may opt out of promotional emails at any time by using the unsubscribe link in our emails or by contacting support@PoolSolara.com.
After opting out, you may still receive non-promotional messages related to your orders, account, returns, refunds, delivery, or customer service.
Authorized Agents
Where permitted by applicable law, you may designate an authorized agent to make privacy requests on your behalf. We may require proof that the agent is authorized and may also ask you to verify your identity directly.
No Discrimination
We will not discriminate against you for exercising your privacy rights.
To exercise privacy rights, contact us at:
Email: support@PoolSolara.com
Phone: +1 225-926-5627
Postal address: KO-L-OR, 13 Impasse des émeraudes, Bellevigny, 85170, France
We may need to verify your identity before processing your request.
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10. UNITED STATES PRIVACY NOTICE
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If you live in the United States, privacy rights may vary by state.
Depending on your state, you may have rights to access, correct, delete, or obtain a copy of your personal information.
You may also have the right to opt out of certain targeted advertising, sharing, or sale of personal information as defined by applicable state privacy laws.
We do not sell personal information for money.
We may use advertising, analytics, cookies, pixels, and similar technologies that process online identifiers or browsing activity to measure performance and improve advertising.
To make a privacy request, contact support@PoolSolara.com.
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11. COMPLAINTS
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If you have a complaint about how we process your personal information, contact us first at:
Email: support@PoolSolara.com
Phone: +1 225-926-5627
Address: KO-L-OR, 13 Impasse des émeraudes, Bellevigny, 85170, France
We will review your complaint and respond as required by applicable law.
Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.
For customers in the European Economic Area, you may contact your local data protection supervisory authority.
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12. INTERNATIONAL TRANSFERS
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Because PoolSolara.com operates online, sells internationally, and uses global service providers, your personal information may be transferred, stored, or processed outside the country where you live.
If we transfer personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms where required, such as the European Commission’s Standard Contractual Clauses, UK-approved transfer mechanisms, adequacy decisions, or other lawful safeguards.
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13. COOKIES AND TRACKING TECHNOLOGIES
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PoolSolara.com may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used to:
Operate the website
Keep the cart and checkout working
Remember preferences
Improve website performance
Prevent fraud
Measure marketing performance
Support advertising and retargeting
Understand how visitors use PoolSolara.com
You can manage cookies through your browser settings. Blocking cookies may affect website functionality and checkout performance.
Depending on your location, you may also see cookie consent tools or privacy preference options on PoolSolara.com.
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14. CHANGES TO THIS PRIVACY POLICY
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We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, legal requirements, Shopify features, payment processor requirements, or other operational, legal, or regulatory reasons.
When we update this Privacy Policy, we will post the revised version on PoolSolara.com and update the “Last updated” date.
Where required by law, we may provide additional notice.
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15. CONTACT
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For questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us at:
KO-L-OR
13 Impasse des émeraudes
Bellevigny, 85170
France
Website: PoolSolara.com
Email: support@PoolSolara.com
Phone: +1 225-926-5627
For the purpose of applicable data protection laws, KO-L-OR is the data controller of your personal information.